Clients are always right. If you
manage to keep them happy and satisfied your freelancing career with a flourish
for sure. Since competition is increasing every single day in the freelancing
field, it makes perfect sense that you put extra efforts to keep your clients
happy no matter what. It is not about delivering high-quality service, nope it
is more than that. It is about building a healthy relationship with your
clients. However, if you are having a lot of trouble keeping your clients happy
lately, you need to check out the following tips -
Tips For Converting An Enquiry
Into A Customer
You will not get a second chance
when it comes to impressing a client. Once you receive a query from a
prospective client about your service, you should not reply right away. Rather
you need to calm down and spend some time to figure out what to write so that
the client feels reassured. Make the reply short and sweet. Reread the reply
before clicking on the send button.
For instance, when a customer
asks for a blog article, you need to explain how the blog posts will be written
with catchy headings, and how the keywords will be blended naturally within the
content etc. In short, you will have to reassure him that he is getting best
deal imaginable.
Instant Response To The Client
The clients like to receive an
instant response to their inquiry. If they are in a different time zone, you
can ask them to contact you via instant chats like Google Hangouts, Skype etc.
You can also mail your phone number so that they can discuss their project
needs and delivery schedules in case you are not available on chat. If you
remain busy most of the time, you should also give them a convenient time to
discuss the project requirements. Allowing your clients to get in touch with
you easily is certainly the most effective way to build a good rapport with
them.
Work Out The Cost Based On
Project Requirements
It is advised to clearly
understand the client requirements, work out the time required to complete the
project and estimate the cost involved in getting involved in the project. It
is also necessary to consider inputs required for the project when estimating
the price. You can also give estimates for future AMCs (annual maintenance
contracts). It helps to eliminate differences and complete the project in time
and provide maintenance services for project enhancement and bug fixes.
Extend Necessary Support
If you have developed a plugin
for WordPress and supplied a project, the client may require your support for
fixing bugs, and improve services in future. It is vital to provide quick
answers to the clients via email or phone. If you are really busy and are
unable to take a call, inform the client that solution will be provided on a
particular date. Excellent customer support is essential to convert an
uninterested person into a paying client.
Provide Details Of Your Other
Services
The client may be looking for
additional services. For example, the client may be looking for cross-platform
compatibility of the same app. For example, you have developed an app for
Android devices; the client may also want to replicate the same for the iOS
devices. You can convey your abilities to the clients that you can also develop
iOS app besides developing Android apps. So that clearly means, proper
communication is important for monetizing your other capabilities.
You can make use of these
important steps to retain your existing clients and convert one-time clients
into returning clients.
Distributed by Web Brain InfoTech
Media Contact:
Company Name: Web Brain InfoTech
Contact Person: Rahul
Phone: +91-782-774-2414
Address: 40, 1st Floor, Hasanpur
Village
City: New Delhi
State: Delhi
Country: India
Website: www.webbraininfotech.com
Content
originally published at blog.webbraininfotech.com/top-five-tips-for-freelancers-to-turn-one-time-client-into-a-returning-client
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